What materials are your products made from?
Our products are crafted from high-quality natural wood, carefully selected for strength, durability, and traditional use. We primarily use solid seasoned woods such as Sheesham, Teak, Mango, and other locally sourced hardwoods, depending on the product type.
All items are handcrafted using traditional techniques, free from harmful chemicals or synthetic coatings, ensuring they are safe for daily household use and long-lasting in nature.
How do I choose the right size accessory for my space?
Choosing the right size accessory depends on how and where you plan to use it. Here are a few simple guidelines to help you decide:
- Measure your space first: Check the available area where the wooden item will be placed or used.
- Consider functionality: Ensure the size is comfortable for daily use and does not overcrowd the space.
- Match proportions: Smaller spaces work best with compact accessories, while larger areas can accommodate slightly bigger pieces.
- Purpose matters: For kitchen and utility items, choose sizes that suit your routine and storage space.
- Ask for guidance: If unsure, our team can help you select a size that fits both your space and usage needs.
Selecting the right size ensures better usability, balance, and a neat traditional look in your home.
What is your shipping policy?
Our shipping policy is designed to ensure safe and timely delivery of your handcrafted wooden products:
- Processing Time: Orders are carefully prepared and packed before dispatch. Processing time may vary depending on the product type and order volume.
- Shipping Coverage: We ship across India.
- Packaging: All items are securely packed to protect them during transit.
- Delivery Time: Delivery timelines depend on the destination and courier service and will be shared at the time of order confirmation.
- Shipping Charges: Shipping costs, if applicable, are calculated based on location, weight, and order size.
For any specific shipping-related queries or special delivery requests, please feel free to contact our support team.
What is your return and exchange policy?
Our return and exchange policy is outlined below to maintain transparency and fairness:
- Handcrafted Nature: As our products are handmade, slight variations in size, color, and finish are natural and not considered defects.
- Returns & Exchanges: Returns or exchanges are accepted only in case of damaged or defective items received.
- Reporting Issues: Any damage or defect must be reported within 24 hours of delivery, along with clear photos of the product and packaging.
- Condition: The item must be unused and in its original packaging.
- Custom Orders: Custom-made or personalized items are not eligible for return or exchange.
Once the issue is verified, we will arrange a replacement or appropriate resolution. For assistance, please contact our support team.